Return Policy

Returns & Exchanges

At Hack It Up, your satisfaction and trust are our top priorities.

We understand that sometimes things don’t go as planned—and we’re here to make sure your post-purchase experience is just as smooth as your shopping journey.

7 Day Replacement Guarantee

If you receive a product with a manufacturing defect, we offer a free replacement under our 7 Day Replacement Guarantee.

A manufacturing defect is any issue that causes the product not to function as intended (e.g., not powering on, connectivity issues, etc.).

If your order is:

  • Incorrect (wrong item shipped)

  • Damaged in transit

  • Missing accessories or parts

…please raise a return request within 24 hours of delivery.

✅ Make sure the product is in its original packaging and includes all original accessories. Once the item is returned and inspected, we will ship the replacement at no extra cost.

Refund Time

Refunds (if applicable) will be processed within 5–7 business days after the returned product has been received and inspected by our team. The amount will be refunded to your original method of payment.

Return Process

Step 1: Request a Return
Email us at hackitup25@gmail.com with your order ID, issue details, and images (if applicable).

Step 2: Approval & Pickup
Once approved, we’ll arrange a return pickup. You’ll receive a tracking ID to monitor the return shipment.

Step 3: Inspection
After the product reaches us, we’ll take 2–3 business days to inspect the product for defects, damage, or misuse.

Step 4: Resolution
Depending on the results of the inspection and the policy that applies, we will either:

  • Ship a free replacement

  • Issue a refund

  • Grant store credit

Refund Eligibility

You are eligible for a refund if:

  • The product has a confirmed manufacturing defect

  • The product is returned in a sealed and unused condition

  • You received a different product from what you ordered

You are not eligible for a refund if:

  • You’re returning a product under 7 Day Easy Exchange

  • The product is returned used, mishandled, or without original packaging/accessories

  • You or the gift recipient simply didn’t like the product

  • The returned product does not match what we shipped

Need Help?

For return or exchange requests, or if you have any questions:

📧 Email: hackitup25@gmail.com
📞 Call/WhatsApp: 9106500020
🌐 Website: www.hackitup.store

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Returns & Exchanges

At Hack It Up, your satisfaction and trust are our top priorities.

We understand that sometimes things don’t go as planned—and we’re here to make sure your post-purchase experience is just as smooth as your shopping journey.

7 Day Replacement Guarantee

If you receive a product with a manufacturing defect, we offer a free replacement under our 7 Day Replacement Guarantee.

A manufacturing defect is any issue that causes the product not to function as intended, such as not powering on or experiencing connectivity issues.

If your order is incorrect (wrong item shipped), damaged in transit, or missing accessories or parts, please raise a return request within 24 hours of delivery.

Make sure the product is in its original packaging and includes all original accessories. Once the item is returned and inspected, we will ship the replacement at no extra cost.

Refund Time

Refunds, if applicable, will be processed within 5–7 business days after the returned product has been received and inspected by our team. The amount will be refunded to your original method of payment.

Return Process

Step 1: Request a Return
Email us at hackitup25@gmail.com with your order ID, issue details, and images (if applicable).

Step 2: Approval & Pickup
Once approved, we’ll arrange a return pickup. You’ll receive a tracking ID to monitor the return shipment.

Step 3: Inspection
After the product reaches us, we’ll take 2–3 business days to inspect the product for defects, damage, or misuse.

Step 4: Resolution
Depending on the results of the inspection and the policy that applies, we will either ship a free replacement, issue a refund, or grant store credit.

Refund Eligibility

You are eligible for a refund if the product has a confirmed manufacturing defect, is returned in a sealed and unused condition, or you received a different product from what you ordered.

You are not eligible for a refund if you’re returning a product under 7 Day Easy Exchange, the product is returned used, mishandled, or without original packaging/accessories, you or the gift recipient simply didn’t like the product, or the returned product does not match what we shipped.

Need Help?

For return or exchange requests, or if you have any questions:
Email: hackitup25@gmail.com
Call/WhatsApp: 9106500020
Website: www.hackitup.store